ZPN VPN Users Reviews

They have servers in 35 countries. 80% of user reviews who used ZPN VPN are positive.
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ZPN VPN: Is it a reliable choice?

With a great commitment to protecting user privacy and security, ZPN VPN is known to offer a high quality free VPN service. However, its paid packages seem to have mixed reviews, which leaves us concerned.

Based in the United Arab Emirates, ZPN is a relatively new VPN service that has had quite an impressive start in the industry. However, there seem to be concerns about the various features offered by the service. How reliable is the ZPN VPN?

Is My Privacy Protected with ZPN VPN?

When it comes to using the services of a VPN provider based in a region like the United Arab Emirates, it is natural for users to feel concerned, because this is one country that is highly unfavorable for VPN users. Obviously, we went through ZPN’s privacy policy with this hesitation in mind.
Their privacy policy started with the statement, “we will never release any information about you or your account to anyone except law enforcement personnel with the proper documentation and paperwork”. They use this statement to refer to inappropriate behaviour when using their service or platform, and this is something that shouldn’t bother users who use the VPN service for regular purposes.
When it comes to the collection of personal information from users, ZPN VPN collects only minimal information, which is your email address. “We do not request or store your name, IP address, physical addresses, phone number or any other personal information”, their statement follows.
The VPN service “does not share, sell or rent your personal information with non-affiliated companies or other people”, which clearly states that they do share user information with their affiliates or “trusted partners” as they call it. However, they also mention that these partners work under the VPN’s confidentiality agreements.
Though we are quite satisfied with the privacy policy of ZPN VPN, we are a bit disappointed that there is no kill switch feature offered by the service.

How Much is ZPN VPN? Is There a Free Trial?

When it comes to pricing plans, ZPN VPN offers two different options: Mobile and Premium. The Mobile plan is designed specifically for one device, and its monthly pricing is set at $2.99 paid monthly, quarterly at $2.49 per month paid quarterly, and yearly at $1.99 per month paid annually. The Premium plan allows you to use the VPN service on all devices, and the monthly pricing of this plan is at $9.99 paid every month, quarterly at $7.99 per month paid quarterly, and yearly at $5.99 per month paid annually.
Apart from these paid pricing plans, what ZPN VPN is more popular for is its Free plan. With a monthly quota of 10 GB, limited bandwidth, and access to around 5 VPN locations, this plan would be perfect for those of you looking to test the VPN service or with the need of minimal VPN services and features.
ZPN VPN also offers a 7-day money back guarantee, which allows you to request a refund for your money if you are not satisfied with their services. You can make your payment using credit cards, PayPal, or even with Bitcoin.

ZPN VPN Speed Test

On the whole, ZPN VPN has 926 VPN servers located across the globe. This number is certainly huge, especially considering the fact that this is a relatively new VPN service provider. It could be because of this reason that we were able to experience great speeds from their servers. Our connection speeds, though a bit slow sometimes, were satisfactory, and the overall speeds were high, consistent, and hence reliable as well. We had no issue accessing video streaming websites, the download speeds were great, and so were the P2P capabilities.

How is Customer Service at ZPN VPN?

ZPN VPN has very limited customer support options. The VPN service extends support via its online support ticket system and via email. You need to have an account with the service in order to submit a ticket. However, if you wish to gather more information about the service before registering with them, you can write an email to the team asking them your questions. And since customer support is not offered 24/7, you will have to wait a few hours to receive a response from the team, which certainly isn’t ideal.
Although there is an FAQ section on the ZPN VPN website, it just has some very basic information and we did not find it very useful. Their blog is quite generic as well. But, there are setup instructions available for different platforms that the VPN supports.


The website of ZPN VPN is quite good, not too fancy and certainly not too much animation. Although it does feel a bit professional, we felt that there was just too much information on the main page. Regardless, navigating around the website was easy and so was finding the details that we needed.

The sign up process is straightforward, like with many other VPN service providers. Click on the Sign Up button from the top right side of the main page and you will be redirected to a page where you should enter a username, a preferred password, and your email address, followed by a captcha, to create a VPN account with the service.
The VPN service is compatible with different platforms, including iOS, Windows, Android, Mac OS X, Linux, and ZPN Box.
As discussed earlier, it has more than 900 VPN servers located all around the world, including in countries like Japan, Vietnam, Malaysia, Russia, United Kingdom, Australia, Austria, England, United States, Italy, Germany, Netherlands, and more.
The features you get to enjoy from ZPN VPN are the usual; the VPN service encrypts your Internet connection and lets you enjoy safe Internet everywhere, protects your anonymity, hides your IP address, provides a virtual firewall, and helps bypass censorships as per your liking.
There are no other unique or exclusive features offered by the VPN service. However, it manages to excel in what it does offer.

Is ZPN VPN Safe?

Security always starts with the type of VPN protocols a VPN service supports. On that front, ZPN VPN supports two different protocols: L2TP/IPSec and OpenVPN. These two protocols are supported on all its VPN servers, which means that you will be able to enjoy a secure Internet connection regardless of the VPN server you choose. The level of encryption used is AES-256, which we know is the highest of standards and is highly efficient. If you use Windows or Android devices, you can also choose between AntiDPI and SSL protocols.
Although we couldn’t find any information on the VPN service’s website on how to prevent leaks, we were satisfied to see that there were no DNS, IP, or WebRTC leaks during our testing.

Bottom Line

With strong security features, an amazing free plan, and a good set of features, ZPN VPN is certainly a great option for VPN users to consider. Despite being located in UAE, the VPN service is able to provide excellent privacy. By improving their customer service, the VPN provider can easily become one of the top contenders on the market today.

Max Ostryzhko

User Comments

Safe Internet Everywhere: There is no VPN that keeps me safe while browsing over the internet like ZPN. I have been using their services for some time now and I recommend it not for safety and privacy benefits only but also because of its great speeds.
Besides the great speeds that I enjoyed with ZPN, the provider should provide a solid guarantee that it can prevent any leaks. This is something that I was concerned about as I found no information relating to the matter.
I really had to wonder why the ZPN could not provide for a kill switch feature. This is something that I always look for before settling for any VPN services. Perhaps they should do something about this.
Not to say that I was looking for a free ZPN provider, but I was impressed with its free monthly plan that also guarantees for great speeds.
It was somehow challenging for me to find the information I needed in settling for the ZPN as its webpage has got too much information. However, I got what I wanted but it took me a lot of time to maneuver around their pages.
ZPN, unlike other VPNs that I have used can be used in different parts of the world. This provides me with the convenience I seek for in a reliable VPN. I do not have to switch VPNs each time I am travelling abroad.
At first I was skeptical with the ZPN provider as it is located in UAE. However, my doubts were cleared with the great speeds that it offers. I had no lags when streaming videos online and thus I greatly recommend the VPN.
One thing that makes this VPN unique is the affordable price tag that it has. Some of the VPNs I have used promise heaven and do not deliver. But with ZPN, it is affordable and delivers beyond expectations.
ZVPN provider should reconsider working out their limited customer service. This was a huge disappointment for me as I wanted a provider that can help me whenever I need assistance. Their lack of 24/7 customer support discouraged me greatly
something should be done about the customer support options that are provided. It doesn’t make sense that the provider offers great speeds and yet it struggles with providing 24/7 customer support.

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