Ultrasurf VPN Users Reviews

73% of user reviews who used Ultrasurf VPN are positive.
Starting price

Ultrasurf VPN Review

Ultrasurf is a software produced by the UltraReach company for censorship circumvention, privacy, security and anonymity. Ultrasurf was originally aimed at Chinese users who were desperately looking for freedom and privacy on the Web. And Ultrasurf made it possible! Nowadays, this program is deemed to be one of the most popular programs to circumvent censorship and ensure privacy online, as it is mentioned on their website:

“Ultrasurf also helps internet users in non-censoring countries to encrypt their communications and protect their IP address from the websites visited; it is recommended in particular for use at wireless hotspots and public WiFi networks.”

Is My Privacy Protected with Ultrasurf VPN?

UltraSurf was designed to circumvent censorship, but it’s not a privacy tool in the same way that the products from our preferred providers are.

UltraSurf does log. The logs aren’t retained for a long period of time, but UltraReach uses the data to check their network performance. This company has been criticized for being too willing to turn over information to the government, when requested.

The service filters content, as well, which is perhaps ironic, given their mission. Adult sites websites and some other content may be unreachable over this network.

Privacy Policy

This Application collects some Personal Data from its Users.

Data Controller and Owner

Innova Media, Mednarodni prehod 6, 5290 Šempeter pri Gorici

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies and Usage Data.

Other Personal Data collected may be described in other sections of this privacy policy Privacy Policy, or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the User, or collected automatically when using this Application.
Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

Users are responsible for any Personal Data of third parties obtained, published, or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.


The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Content commenting, Advertising and Analytics.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Advertising
    This type of services allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Application, possibly based on User interests.
    This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
    Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Application. For more information, please check the Privacy Policies of the relevant services.
    Google AdSense (Google Inc.)
    Google AdSense is an advertising service provided by Google Inc. This service uses the “Doubleclick” Cookie, which tracks use of this Application and User behavior concerning ads, products and services offered.
    Users may decide to disable all the Doubleclick Cookies by clicking on:
    Personal Data collected: Cookies and Usage Data.
  • Analytics
    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.StatCounter (StatCounter)
    StatCounter is an analytics service provided by StatCounter.
    Personal Data collected: Cookies and Usage Data.

    Google Analytics (Google Inc.)
    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

How Much is Ultrasurf VPN? Is There a Free Trial?

Ultrasurf is ultimately a free service so you won’t have to pay anything. It is unclear whether or not they offer any other paid service but the free service works well enough.

Ultrasurf VPN Speed Test

UltraSurf not only tested impressively for a free service but rivaled some of the best paid services out there. In fact, there was barely any speed reduction at all. This product generally has a good reputation for performance and, in our testing, it lived up to that reputation. The speed only dropped 2Mbps.

How is Customer Service at Ultrasurf VPN?

Customer service with Ultrasurf wasn’t so bad. There aren’t many options on how to reach the support team but after trying them via email they did respond after a few hours. This is quite expected given that this is afree a free service. Ultrasurf does not have a live chat option, which is not surprising because a lot ofmany VPNs don’t. Even VPNs that offer expensive premium services could be lacking in that area.


  • Free for PC and Android devices.
  • Totally free
  • Unlimited bandwidth for premium users
  • Hide your IP address
Does VPN keep logs No
Includes Kill Switch No
Devices per license 1

Is Ultrasurf VPN Safe?

All data received/sent via web browsers, such as downloads, uploads and e-mails isare encrypted by UltraSurf using SSL algorithms. The program’s Options offers a few customizations, such as enabling hotkeys for several actions like hiding/showing/minimizing the interface, exit UltraSurf and exit Ultrasurf and delete its temporary files. Other settings available under the Options menu include setting up Internet Explorer actions like starting it automatically at UltraSurf launch, automated deletion of IE cookies and history upon exiting, closing or keeping IE at exit. The Proxy Settings offer three options: Auto-Detect Proxy (IE current proxy settings), Manually Proxy Settings (allows the user to enter their own proxy settings) and Directly Use UltraSurf which will use the program’s proxy servers.

Bottom Line

The price for UltraSurf certainly could not be better as it is a free service. Installation is easy on Windows PCs. The problems start where your anti-virus is concerned, however.  UltraSurf offers simple, easy to understand options and settings, but in case a beginner has trouble using it, the Help file offers detailed information about all of the program’s aspects. Without the need to install the program, you can fit it nicely on to a USB pen drive and use it where ever you go.

Adam Dagan

User Comments

It’s a great app but it needs more features. I currently use it on my phone and the only thing that it has on the app is the on and off button. They need to reconsider adding some more features like other VPN providers. Still I en...Read More
It’s not the best you could get, but it’s not the worst provider either. It’s simple to install but it has a horrible interface that is not really pleasant to use. But I must say it has decent speed and it doesn’t notably interfer...Read More
I was looking for a free VPN for my Android and a friend recommended Ultrasurf. I use it frequently and it has no annoying adds which is great.
I usually don’t trust free VPNS and to be honest I was expecting to be disappointed. But I was proved wrong and once I started using Ultrasurf I realized that it’s just what I need for the moment – a free provider that won’t reduc...Read More
Works great but consumes more data than other providers I have used on my phone I don’t know why. I also use it on my computer but I sometimes have problems connecting. Other than this I am satisfied and for a free provider it has...Read More
I installed Ultrasurf without big expectations but I ended up disappointed when I couldn’t connect to a server for a long time, even for a free provider this is not acceptable. Once I connected I must admit the speed was actually ...Read More
I don’t use a VPN often so I wanted to get a free one and save money. I am using Ultrasurf for a few months now and I am very satisfied with the results. It’s fast, it has good performance and I can rely on it when I want to acces...Read More
I had problems with my connection and needed some guidance so I contacted the customer support. I wasn’t sure how long I would wait but their reply was quick. Besides they were very friendly and assisted me with everything I neede...Read More
I like using Ultrasurf. It’s my first VPN and it’s very easy to use. I am still trying to figure out how it works but I noticed that it doesn’t reduce my speed as reviews said it would. I barely notice that it’s on and it I can do...Read More
Works great but consumes more data than other providers I have used on my phone I don’t know why. I also use it on my computer but I sometimes have problems connecting. Other than this I am satisfied and for a free provider it has...Read More
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