2020 Surfshark Expert & User Reviews

They have servers in 50 countries. 100% of user reviews who used Surfshark are positive.
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Surfshark VPN Review

Is My Privacy Protected with Surfshark?

 Surfshark VPN promotes itself as a no-logs VPN service with uncompromised security and privacy. This VPN service offers a full suite of apps for Google Chrome, Mozilla Firefox, iOS devices, Android devices, Mac operating systems, Windows, Fire TV, and Linux. The company which owns Surfshark VPN, Surfshark LTD is fully licensed and registered in the British Virgin Islands – a territory which protects user privacy. A comprehensive range of features is available to users, including CleanWeb™ which prevents phishing, adware, malware, and trackers. Another powerful tool known as Whitelister™ allows you to redirect certain traffic through your regular internet connection, not the VPN.

With Surfshark VPN, users are assured of maximum privacy at all times. This is evident with the strict no-logs policy in place, which means that no timestamps, date stamps, or session data information is officially logged. The inclusion of a kill switch is equally important. The kill switch serves as a safety mechanism to prevent exposure of your IP address if your connection to Surfshark VPN is interrupted for any reason. With leak protection and private DNS in place, you are assured of safe and anonymous browsing with this service. Other privacy features are available such as Camouflage Mode, NoBorders™ mode, and MultiHop™. With AES-256-bit encryption and IKEv2/IPsec protocols, full anonymity is possible.

Surfshark VPN was compared with several other leading VPN services such as ExpressVPN, NordVPN, CyberGhost, and Private Internet Access. This VPN provider scores top marks when it comes to unlimited number of devices connected simultaneously, provision of an ad-blocker, whitelist, full torrenting, and independently audited services. Our team of VPN specialists decided to do a little investigative work into the company's privacy policy. We noted the following clause: ‘As you probably already understood we do not have much information to share. Even so, we do not disclose your information to others, unless we are ordered by a court of competent jurisdiction to do so. We do not sell or trade your data with anyone.’ Overall, we are satisfied with the privacy protections in place, however this clause is a little concerning.

How Much is Surfshark VPN? Is There a Free Trial?

Surfshark VPN offers several plans and pricing options for users. The 1-month plan is priced at $11.95 per month. The 12-month plan runs at $5.99 per month, or $71.88 billed every 12 months. This plan offers overall savings of 50%. For long-term users, Surfshark VPN offers a 24-month plan at $1.99 per month. This is billed at a cost of $47.76, with overall savings of 83%. All the plans offered by Surfshark VPN come with a 30-day money-back guarantee.

A VPN free trial is also available to users. The Surfshark VPN free trial is conferred for 30 days, and users get to enjoy 10+ features with the free trial service. This includes simplicity, Internet Without Borders, Zero Knowledge DNS, IP Masking, No Logs Policy, Privacy Over Public Wi-Fi, Unlimited Device Functionality, Diamond Strong Protection, MultiHop, a Kill Switch, Customer Service 24/7, and a CleanWeb.

Surfshark VPN compares favorably to other VPN services in its class:

  • PureVPN – 1-month price of $10.95, 1-year price of $3.33 per month, and 2-year price of $2.88 per month. All plans come with a 31-day money-back guarantee.
  • Express VPN – 1-month plan at $12.95, 6-month plan at $9.99 per month, and a 12-month plan at $8.32 per month. All plans are covered with a 100% money-back guarantee for 30 days.
  • NordVPN – 1-month plan at $11.95 per month, 1-year plan at $6.99 per month, 2-year plan at $3.99 per month, and a 3-year plan at $2.99 per month. All plans have a 30-day money-back guarantee.

Surfshark VPN Speed Test

Surfshark VPN explains that using a VPN service will reduce your internet speed. The reason for this is that every packet of data transmitted over the internet needs to be encrypted. However, Surfshark VPN provides useful tips on how to increase your internet speed when browsing anonymously. For starters, they recommend using a wired connection which has higher speed and lower latency. Wireless connections typically have multiple devices connected simultaneously, thereby reducing your internet speed. Once you connect to Surfshark, your IP address and your DNS address will change. DNS addresses will automatically adapt to Surfshark VPN servers and prevent DNS leaks.

If you find that the Surfshark VPN server you connected to is slow, simply switch to another server with less congestion. As a rule of thumb, you can expect higher internet speeds (upload and download) when you connect to a VPN server closer to you. Remote VPN servers require all of your traffic to be re-routed across long distances, resulting in a reduction in your internet speed. Sometimes, all that's required to increase your VPN speed is restarting your router. Other issues that are generally attributed to poor internet speeds include protocol settings, security software like firewalls, and the type of device that you are using.

Your point of departure is your internet speed without any VPN service in play. Run a quick speed test of your ping time, upload and download speed. Register for Surfshark VPN and connect to a local server. You will notice a slight decrease in internet speed – this is normal. However, if you connect to a remote server you will notice a substantial decrease in internet speed. Other factors which can impact your internet speed include the amount of congestion on a particular server, the distance between your exit address and the VPN address, and the number of simultaneously connected devices on your Wi-Fi network.

How Is Customer Support at Surfshark VPN?

Customers can access support through the contact us page. The Surfshark online contact form allows you to enter the subject of your query, and a more detailed description of the problem or request. Once you submit your query, customer service agents will begin processing your support request. You can expect prompt and professional resolution to your issues. A useful way to get in touch with a live chat representative is the live chat function. Simply enter your name, email, and a short message, and a customer service representative will attend to your query in real time. This is the quickest way to get your questions answered. 

Surfshark VPN is owned by Surfshark LTD. This company is based at Wickhams Cay I, Road Town, Tortola, British Virgin Islands. A dedicated Facebook, Twitter, and Instagram account is provided. These social media profiles feature an active user base and a responsive customer support team. Customer support is available in seven languages including Chinese, Dutch, Italian, French, German, Spanish, and English.

Features of Surfshark VPN

Surfshark VPN is packed with features. These include CleanWeb™ which ensures that your browsing activity will not be affected by trackers, phishing, malware, adware, and annoying advertisements. One of the most impressive features of this VPN service is that you can connect every single one of your family devices simultaneously. Many VPN services limit the number of simultaneous connections to 3, perhaps even 5 devices. This means you can connect things like Fire TV, Windows, Mac operating systems, iOS, Firefox, and Chrome. Rather than redirecting all of your traffic through a VPN server, you can enjoy a feature similar to Split tunnelling which allows you to whitelist specific websites and applications to move through your regular ISP while the rest of your content moves through your VPN server.

A treasure trove of security, privacy, and anonymity features is included with this VPN service, notably the strict no-logs policy. None of your online activity is tracked or monitored at any time. This includes date stamps, timestamps, session browsing activity and the like. The inclusion of a kill switch is a pretty nifty feature which is standard among the top VPN services. A kill switch can be automatically enabled to sever your internet connection if there is a disconnect from your VPN service. This will prevent cybercriminals, government agencies, and snoopers from accessing your true IP address, and bombarding you with ads. Other security features include leak protection and DNS protection, particularly when you are using IPv4 stack.

Surfshark VPN cranks it up a notch with Camouflage Mode for maximum privacy and anonymity, and a unique element is known as MultiHop™. This redirects all of your traffic through several different countries at the same time, making it virtually impossible for anyone to detect where your internet traffic is coming from. Regardless of the country, territory, or jurisdiction you are in, the NoBorder™ mode gives you free reign to all online content. Perhaps the best is saved for last in terms of the security protocols which includes IKEv2/IPsec, OpenVPN and AES-256-GCM encryption. That means you get to enjoy bank-level security protocols at all times.

The sign up and registration process is pretty straightforward. You simply need to pick your preferred plan (1-month, 12-months, 24-months) create your account, and choose your payment option. Once you've gone through each of the steps, you can securely check and you’re good to go. If you have any security concerns, you don't need to use a legitimate email address and fiat payment method. You can opt for Cryptocurrencies like Bitcoin, Ethereum, or Ripple. If you're looking to prevent your IP address from displaying at registration, download the Tor browser and obfuscate your IP address at all times.

How Safe is Surfshark VPN?

Our experts thoroughly reviewed the safety and security features of Surfshark VPN. We can attest to the quality of the privacy, security and anonymity features with this VPN service. There are multiple secure protocols in place, including IKEv2 and OpenVPN. This allows you to navigate global traffic and connect to servers based on your specific needs. There are apps to secure every possible phone and tablet, gaming console, Smart TV, desktop and laptop. Plus, there are also apps for Firefox and Chrome. While Surfshark VPN doesn't have as many VPN servers as ExpressVPN, NordVPN, or PureVPN, there are still 800+ servers across 50 countries. This means that you shouldn't have any problems with shared IPs and congestion. At the time of our review, there were no known instances of Mac vulnerabilities, Windows vulnerabilities, DNS leaks, or WebRTC problems.

Bottom Line

Surfshark VPN is a relative newcomer to the highly congested VPN field. However, it's got some great features that allow it to stand out from the rest. It is really easy-to-use and has a strict no-logs policy. With 800+ servers across 50+ countries, it's also right up there with the best of them. Our testing did not reveal any leaks, malware, or security vulnerabilities in Windows or Mac versions. That it is a leak-free VPN service is important, since the whole point of a VPN is to obfuscate your true IP address and prevent third parties from accessing your personal information.

DNS leak test confirm what we already knew – there are no privacy concerns with this service. Surfshark VPN is also located outside of the 5-eyes countries and 14-eyes countries. This is good news. The British Virgin Islands places a premium on privacy, with no data retention laws. Their warrant canary indicates that they have not had any requests from government agencies vis-a-vis court orders for information. They will however comply with court orders if they have been issued.

Adam Dagan

User Comments

i have been using this service for a few months now coming from express vpn and i love it very stable excellent location for a vpn and privacy policy wish they had more then just the standard aes 256 buzz word i would like to is i...Read More

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