SumRando VPN Users Reviews

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Sumrando VPN Review

Sumrando is a VPN provider based in South Africa that is a good start if you care about privacy, because the USA and UK based VPN providers are open to blackmail from their overzealous governments. Of course, any VPN provider in the world can be forced to spy on their customers by serving them with a secret gagging order, but South African secret services do not have a long tracking record of worldwide data mining like USA and UK governments do.

Is My Privacy Protected with SumRando VPN?

SumRando's logging policy looks at first much like many other VPNs. There's an emphatic statement that the company won't "monitor, analyze, process or store any information pertaining to your web-based activity whilst using the VPN..."

But there's also a slightly more vague statement about session logging, where the company records "your connect and disconnect times, the amount of data transferred for accounting purposes, and other account management information to make sure things work for you."

There's more detail on the "other account management information" in the Privacy Policy, where the company lists the data it might store about paying customers: "name, username, password, geographic region, email address, phone number, credit card and billing information."

That's quite a list of items. On the plus side, it didn't correspond to our experiences later, as the company only required our email address. And if there are situations where SumRando needs more, the firm does at least say it will never sell or trade your details to anyone else.

Privacy checks complete, I drilled down into the contracts, looking for other potential catches, but could only come up with one: the service must not be used for "any business, commercial or industrial purposes whatsoever". That's important to know, but as SumRando doesn't seem like a business-oriented provider anyway, I doubt many people will care.

Privacy Policy
By using the Services, you represent that you are an adult, as that term is understood in the country from which you use the Services and you explicitly agree to the collection, transfer and use of your personal information by SumRando as described in this Policy. As privacy advocates, SumRando cares about protecting your privacy. Please send us any questions, comments, or suggestions at [email protected]

We reserve the right to modify this Policy at any time, and we encourage you to keep yourself informed of any amendments that we implement. If we amend the Policy, we will notify you that amendments have been affected by placing a notice of an amendment on the home page of our website.

Upon account registration, you would have provided certain information to us including your name, username, password, geographic region, email address, phone number, PayPal, and billing information (herein "Personal Information"). Personal Information is stored securely and in the case of credit card details and passwords. Personal Information is hashed and never stored on a local database. Each element of Personal Information is encrypted and stored in our secure database.

Other information collected and stored by us relates to the amount of data that you have used and the times at which you use the Services (herein "Log Information"). Log Information is strictly used and processed by SumRando for account management purposes only. Log Information is stored in a secure database. SumRando does not and never will monitor, analyze, process or store any information pertaining to your web-based activity whilst using the VPN or Web Proxy services.

When using Messenger Services, user-generated content, including text, video and images (herein "Messages") while using SumRando Messenger is stored securely in our encrypted database. Users have complete control over Messages both sent and received, and may delete Messages from our servers at any time. SumRando does not and will never monitor or analyze your Messages whilst using the Messenger services.

When using Stash Services, user uploaded content including files and images (herein "Content") while using SumRando Stash is stored securely on our servers. Content shall be deleted from our servers in 30 days or less, depending on the timer setting enabled by the user. SumRando does not and will never monitor or analyze your Content whilst using the Stash services.

We do not disclose, trade or sell Personal Information to third parties for any purposes. Our purpose and priority is to protect your security and privacy. That said, SumRando adheres to the laws and regulations of Mauritius, particularly regarding lawful requests for information made by competent authorities.

Should we engage the services of third parties to handle your Personal Information in support of providing Services, whether local or foreign, we require them to adhere to privacy procedures that will ensure that your Personal and Log Information is kept confidential, used, stored and processed in the manner described above. In addition, we will only give third parties the absolute minimum information needed by them to perform the services we require of them.

How Much is SumRando VPN? Is There a Free Trial?

The free plan is for casual users and includes email, social media, and a gigabyte of monthly data. You only register with an email, but the service is upgradable. You have access to servers in Sweden, Singapore, Hong Kong, Brazil, Jordan, and Turkey.

The platinum plan is for the savvy web user and offers email, gaming, social media, research, and streaming. You register with an email and your payment information. This plan gives you unlimited data, access to servers across the globe, including VIP in New York and Sweden.

Payments are accepted through PayPal or Bitcoin. There is an anonymous plan that is for casual users only and includes email, social media, and a gigabyte of monthly data. This plan is not upgradable, and you get access to servers in Hong Kong, Sweden, Brazil, Singapore, Jordan, and Turkey.

SumRando VPN Speed Test

Speeds were not impressive, but since they are still in testing mode I guess you should expect better performance when their real paid for service launches, I would imagine that they are overloaded with free customers, the test I carried out from Europe in their Hong Kong server gave me 0.15Mbps. This is not enough to browse the Internet, and their closest server in Sweden gave me in between 1Mbps and 4Mbps depending on day. The US server speed also varies greatly, it might not be enough to stream online video from Hulu at busy times, you need a minimum of 1Mbps to watch online video comfortably, but at least they are not blocked by the services I tried,, CWTV, Hulu and Songza. There were also numerous days when a few of Sumrando servers were down, their website lists server status but without any indication of when they will be back up. Sumrando client does get some credit for preventing any DNS leaks, but that's no compensation for what came earlier. It was time to uninstall.

How is Customer Service at SumRando VPN?

Customer support with Sumrando is okay. There is no live chat feature, but when I emailed them I got a pretty decent response within a reasonable amount of time. This is nothing impressive really, but I have seen worse so I can definitely appreciate a quick response.


  • Number of Server Locations (countries)          8
  • Number of servers                                                 13
  • Number of IP Addresses                                      1500
  • Does VPN keep logs                                              Yes
  • Includes Kill Switch                                              Yes
  • Devices per license                                                Unlimited
  • Offers a free, anonymous plan
  • Allows you to delete messages on your phone and your friend's phone
  • No logging
  • Servers owned and operated by them

Is SumRando VPN Safe?

Their Web Proxy allows you to reroute your connection and encrypt all your web traffic in order to hide your activity. There is no software, so you are fully secure.
The SumRando Messenger that’s offered is a secure, real-time chat app that encrypts messages from a mobile device. It offers text in real-time, two types of encryption so you have total security, and there is no direct link to you because your phone and email are not required. You can destroy conversations from a friend’s phone and your phone for top security. Deleting your messages will completely remove them from your account. The other users you may have been messaging with might still have a record of the conversation. If you click destroy, you will remove the messages from both your account and the other user’s account. This gives you full control over the conversation.

Bottom Line

My feeling is that Sumrando VPN is very much a work in progress, this comes down to the low speed and the constant server downtime, they are fine for the occasional web browsing, I would not recommend them as a free VPN to watch online TV because some days you will not have enough speed to stream online video. I was also disappointed that they had no UK server, so you cannot watch the BBC iPlayer, only US content, but then server location can quickly change once they launch for real, right now, it is what it is, low speed and a lousy Privacy Policy that says nothing about how long for they keep logs, fine for low level privacy and light Internet browsing.

Adam Dagan

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