ZPN VPN: Is it a reliable choice?
With a great commitment to protecting user privacy and security, ZPN VPN is known to offer a high quality free VPN service. However, its paid packages seem to have mixed reviews, which leaves us concerned.
Based in the United Arab Emirates, ZPN is a relatively new VPN service that has had quite an impressive start in the industry. However, there seem to be concerns about the various features offered by the service. How reliable is the ZPN VPN?
Is My Privacy Protected with ZPN VPN?
When it comes to the collection of personal information from users, ZPN VPN collects only minimal information, which is your email address. “We do not request or store your name, IP address, physical addresses, phone number or any other personal information”, their statement follows.
The VPN service “does not share, sell or rent your personal information with non-affiliated companies or other people”, which clearly states that they do share user information with their affiliates or “trusted partners” as they call it. However, they also mention that these partners work under the VPN’s confidentiality agreements.
How Much is ZPN VPN? Is There a Free Trial?
When it comes to pricing plans, ZPN VPN offers two different options: Mobile and Premium. The Mobile plan is designed specifically for one device, and its monthly pricing is set at $2.99 paid monthly, quarterly at $2.49 per month paid quarterly, and yearly at $1.99 per month paid annually. The Premium plan allows you to use the VPN service on all devices, and the monthly pricing of this plan is at $9.99 paid every month, quarterly at $7.99 per month paid quarterly, and yearly at $5.99 per month paid annually.
Apart from these paid pricing plans, what ZPN VPN is more popular for is its Free plan. With a monthly quota of 10 GB, limited bandwidth, and access to around 5 VPN locations, this plan would be perfect for those of you looking to test the VPN service or with the need of minimal VPN services and features.
ZPN VPN also offers a 7-day money back guarantee, which allows you to request a refund for your money if you are not satisfied with their services. You can make your payment using credit cards, PayPal, or even with Bitcoin.
ZPN VPN Speed Test
On the whole, ZPN VPN has 926 VPN servers located across the globe. This number is certainly huge, especially considering the fact that this is a relatively new VPN service provider. It could be because of this reason that we were able to experience great speeds from their servers. Our connection speeds, though a bit slow sometimes, were satisfactory, and the overall speeds were high, consistent, and hence reliable as well. We had no issue accessing video streaming websites, the download speeds were great, and so were the P2P capabilities.
How is Customer Service at ZPN VPN?
ZPN VPN has very limited customer support options. The VPN service extends support via its online support ticket system and via email. You need to have an account with the service in order to submit a ticket. However, if you wish to gather more information about the service before registering with them, you can write an email to the team asking them your questions. And since customer support is not offered 24/7, you will have to wait a few hours to receive a response from the team, which certainly isn’t ideal.
Although there is an FAQ section on the ZPN VPN website, it just has some very basic information and we did not find it very useful. Their blog is quite generic as well. But, there are setup instructions available for different platforms that the VPN supports.
The website of ZPN VPN is quite good, not too fancy and certainly not too much animation. Although it does feel a bit professional, we felt that there was just too much information on the main page. Regardless, navigating around the website was easy and so was finding the details that we needed.
The sign up process is straightforward, like with many other VPN service providers. Click on the Sign Up button from the top right side of the main page and you will be redirected to a page where you should enter a username, a preferred password, and your email address, followed by a captcha, to create a VPN account with the service.
The VPN service is compatible with different platforms, including iOS, Windows, Android, Mac OS X, Linux, and ZPN Box.
As discussed earlier, it has more than 900 VPN servers located all around the world, including in countries like Japan, Vietnam, Malaysia, Russia, United Kingdom, Australia, Austria, England, United States, Italy, Germany, Netherlands, and more.
The features you get to enjoy from ZPN VPN are the usual; the VPN service encrypts your Internet connection and lets you enjoy safe Internet everywhere, protects your anonymity, hides your IP address, provides a virtual firewall, and helps bypass censorships as per your liking.
There are no other unique or exclusive features offered by the VPN service. However, it manages to excel in what it does offer.
Is ZPN VPN Safe?
Security always starts with the type of VPN protocols a VPN service supports. On that front, ZPN VPN supports two different protocols: L2TP/IPSec and OpenVPN. These two protocols are supported on all its VPN servers, which means that you will be able to enjoy a secure Internet connection regardless of the VPN server you choose. The level of encryption used is AES-256, which we know is the highest of standards and is highly efficient. If you use Windows or Android devices, you can also choose between AntiDPI and SSL protocols.
Although we couldn’t find any information on the VPN service’s website on how to prevent leaks, we were satisfied to see that there were no DNS, IP, or WebRTC leaks during our testing.
With strong security features, an amazing free plan, and a good set of features, ZPN VPN is certainly a great option for VPN users to consider. Despite being located in UAE, the VPN service is able to provide excellent privacy. By improving their customer service, the VPN provider can easily become one of the top contenders on the market today.