Suissl Ltd Review

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Suissl Ltd Review


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Available on:
Written By: Adam Dagan Cyber security & Privacy expert

Suissl VPN Review is a premium Virtual Private Network service, which is based in Zurich, Switzerland and has a presence within the United States. As a result, the business falls under the terms of the Swiss Federal Act on Data Protection, which it complies with fully.

Since its foundation in 2009, Suissl has grown into one of the top-rated VPN services in Europe. The company is a strong advocate for online privacy and market their product as an Internet privacy and security solution, as well as a means of bypassing ISP level blocking of websites, or Geo-restricted content.

Is My Privacy Protected with Suissl Ltd?

Suissl claims not to keep logs of user Internet activity aside from basic information like IP addresses and user log in times. The company asserts that this information is kept for customer service reasons and is stored for six months, but the Privacy Policy states that they reserve the right to keep this information for up to one year.

Privacy Policy

Access to our website
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the content of our website and any software available on it without notice. From time to time, we may restrict access to some parts of our website, or our entire website. We will not be liable if for any reason our website is unavailable at any time or for any period.

Prohibited uses
You may use our website and any software downloaded from our website only for lawful purposes. Including, but not limited to the following, you may not use our website or our software:

  • in any way that breaches any applicable local, national or international law or regulation;
  • for the purpose of harming or attempting to harm minors in any way;
  • in any way which contravenes the virus and hacking provisions as set out in Clause 2.9 (Viruses, Hacking and Other Offences).
  • to upload, post, email or otherwise transmit any content that is directed to inciting or producing imminent conduct that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable and is likely to produce such conduct;
  • to impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;
  • to forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the system;
  • to upload, post, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
  • to upload, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” or “pyramid schemes”;
  • to interfere with or disrupt our website’s system or servers or networks connected to our website’s system, or disobey any requirements, procedures, policies or regulations of networks connected to our website’s system;
  • to collect or store personal data about other users without their knowledge; or
  • to promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals.

Grant of License
If we give you access to or allow you to download any software, we will be granting you a non-exclusive, non-transferable license to use the software in accordance with the
Terms & Conditions.

Suissl™ VPN Pro and Suissl™ VPN Easy include a Viscosity lifetime license.

Intellectual property rights
We are the owner of the licensee of all intellectual property rights in our Website and nothing in these Terms & Conditions shall grant you any rights, title or interest in and to such intellectual property rights. Copyright laws and treaties around the world protect those works. All such rights are reserved. You must not use any part of the materials on our Website or the software for commercial purposes without obtaining a license to do so from our licensors or us. If you print off, copy or download any part of our Website or of the software in breach of these Terms & Conditions, your right to use our Website and the software will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted
We are not responsible for commentary (for example user comments and forum posts) and other materials posted about our Website, or on our Website and we disclaim all liability and responsibility arising from any reliance placed on such materials by any user or visitor to our Website.

Simultaneous VPN connections
Suissl™ VPN PRO: Only 2 simultaneous VPN connections are allowed. Account holders exceeding this limit receive an authentication-failed notification.

Suissl™ VPN Easy: Only 1 simultaneous VPN connections are allowed. Account holders exceeding this limit receive an authentication-failed notification.

Suissl™ VPN Mobile: Only 1 simultaneous VPN connections are allowed. Account holders exceeding this limit receive an authentication-failed notification.

Information about you and your visit to our website
We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

Prohibited usage of our service
You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to, interfere with, damage or disrupt our Website, the server, equipment or network on which our Website is stored, any software used in the provision of our Website or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or due to you downloading any software or material posted on it, or on any website linked to it. You must not reproduce duplicate, copy or re-sell any part of our Website or our software in contravention of the provisions of these Terms & Conditions.

How Much is Suissl Ltd? Is There a Free Trial?

You have two basic package options with Suissl, Ltd. The Easy plan is a good option for those who are only looking for a service that can accommodate a single Mac or PC. It is easy to use and still provides you with the safety and security that you need. However, we’ve found that the speeds are quite a bit better with their Pro option.

In addition to the faster speeds, it is possible to use the service on up to five devices at the same time. Also, if you have tablets or smartphones, this is the package you will need.

Refund policy
If we cancel or suspend your account with us due to a breach by you of these Terms & Conditions or our Privacy Policy, we will not refund any fees to you. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Suissl Ltd Speed Test

On the cheaper subscription, speeds are debilitating for sure. The speeds are slow and annoying with constant buffering during streaming. However, on the more expensive, pro, Subscription the speed are super-fast and streaming is nearly flawless registering up to 30mbps.

How is Customer Service at Suissl Ltd?

A major plus point for the service is the level of support made available to users who have issues or questions. This support network includes a live chat function, an online query form and a Frequently Asked Questions section on the website, catering for most of the common concerns customers may face.

Perhaps the strongest aspect of the Suissl customer support system is the amount of different languages which are catered for. Currently, live chat support is available for people who speak English, Spanish, German or French, while the website itself is viewable in English, German or French.


  • Easy to use
  • Unblock any website
  • Mac OSX, Windows, Android, Linus, iPhone, and iPads
  • Multiple plans available
  • Number of Server Locations (countries)                   1
  • Does VPN keep logs                                                       Partially
  • Includes Kill Switch                                                       No
  • Devices per license                                                         5

Is Suissl Ltd Safe?

The main VPN service makes use of 256-bit OpenVPN encryption where possible, which is a secure protocol. In fact, the company claims that its encryption methods are so safe that it would take billions of years to ever break the encryption.

On the other hand, the mobile service utilizes the slightly less secure PPTP protocol. Although that is to be expected, as most mobile devices do not currently support OpenVPN technology.

Bottom Line

Suissl provides a solid service, on multiple devices and most major operating systems. It uses excellent encryption technology, therefore living up to its claim to be a high-quality security product, and offers impressive levels of customer support. Although some user data can be stored, customers are free from having their activity monitored or recorded.

That said, in terms of negatives, the fastest speeds are only available on the Pro service, which strays towards the expensive side of the market. Moreover, Suissl only have servers in Switzerland and the United States, which offers people a fairly decent range of options and uses but limits the effectiveness of unblocking content from other parts of the world.