Founded in 2011, OctaneVPN is a US-based provider of VPN services. Specifically, OctaneVPN operates as two independent companies with different ownership structures – a network operations company and a marketing company. While the former operates out of “a privacy friendly foreign country,” the latter is US-based.
Is My Privacy Protected with OctaneVPN?
The Information We Collect
OctaneVPN will only ask for and obtain personal information in order to provide services to you. No information is ever collected in order to browse our website or to use any of the free features available. The information collected when you subscribe to our service includes name, address, email address, and payment information. This information is solely used to establish an account with OctaneVPN to place an order on the website. If we offer a survey or other contest, the information you provide will be recorded. Some information including name, email address and OctaneVPN account information may be used to communicate with our customer service, sales or technical support team in order to properly serve and assist our customers.
How OctaneVPN May Use Your Information
The information collected by OctaneVPN for our subscribed services including new accounts, payments and customer support is used to properly communicate with our customers and for billing purposes. OctaneVPN uses this information to manage your service and to complete online payments. We may use services such as Google Analytics to understand how our customers use our website.
When you sell a product that enhances privacy and anonymity, questions of logging come up. So, here’s our policy: We do not log what your IP address is, what websites you visit, what protocols you use, or what data you send and receive through our service. Each gateway keeps statistics about how many customers connect to it and how much bandwidth it is using. We use these aggregate statistics to understand network usage so that we can better manage and load balance our network.
We Do Not Sell or Distribute Your Information
The services we sell are designed to enhance user privacy and we understand clearly that you expect us to hold your information and not share or distribute it with others. It is our strict policy to never sell or distribute the information collected by OctaneVPN to third parties for solicitation purposes.
How to Contact Us
Our Security Standards
The security measures used by OctaneVPN meet or exceed industry commercial standards to protect your personal information from theft, misuse, loss, disclosure, destruction or any form of unauthorized access.
OctaneVPN provides encryption, access controls, passwords, and physical security measures when necessary to fully protect the personal information that we collect and maintain from our customers. OctaneVPN services provide measures to prevent and protect you against unauthorized access and disclosure of your information. Although our measures are extensive, no data security measure is guaranteed 100%, therefore we cannot promise or guarantee your personal information can never be viewed or used by others.”
How Much is OctaneVPN? Is There a Free Trial?
OctaneVPN offers as many as 7 subscription options, including monthly, quarterly, half-yearly, and yearly. These cost $3, $9, $15.99, and $27.99, respectively.
Then there are subscription packages that let you access the service for 3-days, 1-day, and even custom number of days (4,8,12,16,16, and 20), costing $1.99, $3.99, and $1/day, respectively. The good thing is that, irrespective of the package you choose, the feature-set you get remains the same.
Although there aren’t any free trials, OctaneVPN does offer a 7-day refund to new users. “We are not able to provide refunds more than 7 days after a charge has been made,” the service’s refund policy says.
In the FAQ section of the website, OctaneVPN says: “You may choose whichever works for you, and you are entitled to a refund after 30 days as long as you do not exceed 10GB bandwidth.”
As for supported payment modes, the OctaneVPN website lists PayPal, Bitcoin, and credit cards as the available options.
“New customers may request a refund within 7 days of payment. If you are a new customer and are having technical difficulty, we would like to provide assistance. We are not able to provide refunds more than 7 days after a charge has been made.
OctaneVPN offers services and features that may be provided to our subscribers on a Daily, Weekly, Monthly, Quarterly, Bi-Annual or Yearly basis. Our customers are obligated to pay for service for which they select.
Customers may request to cancel service at any time by logging in to our account management system. Customers may also contact us through our Support system to request a cancellation by providing sufficient information for us to identify the account. We close accounts at the end of the current paid billing cycle.
If your account is deleted or suspended because we have determined use of the account to have violated either our Terms of Service or Privacy Policies, it will not be entitled to a refund.”
OctaneVPN Speed Test
Speeds with OctaneVPN are average. The speeds are nothing to be disappointed about but at the same time, nothing to be really excited about. If you are hoping for really great speeds then this might not serve that purpose but its speed is good enough for streaming.
How is Customer Service at OctaneVPN?
OctaneVPN offers support for nearly all major platforms, including Windows, Mac, Linux, Android, and iOS. Several routers – including DD-WRT and Tomato.
While custom client applications are only available for Windows and Mac platforms, detailed setup guides are available for all.
• Number of Server Locations (countries) – 40
• Number of servers – 150
• Number of IP Addresses – 500
• Does VPN keep logs – No
• Includes Kill Switch – Yes
• Devices per license – 5
• Gateways in 44 Countries
• Network Operations Company Based in Privacy Friendly Country
• 5 Simultaneous Connections
• One Day Subscription Available
Is OctaneVPN Safe?
The OctaneVPN network contains 142 servers spread over 44 countries and offers the OpenVPN, PPTP, and L2TP with IPSec protocols. You will get 256-bit encryption with the OpenVPN offering and 128 bit with the other two protocols. They secure your DNS queries with their unfiltered servers which are under their control.
OctaneVPN is impressive. The features are not what I would describe as mind blowing by any means but it does serve its purpose with a lot of efficiency. The prices are a little on the extreme end and I believe you can get the same services for less, but if the prices were to be reviewed and made to be slightly more affordable then this would definitely be a must have.