IncognitoVPN Review

Available on:
Servers in
0 Countries
30 Days

IncognitoVPN Review


Servers in
0 Countries
30 Days
Available on:
Written By: Adam Dagan Cyber security & Privacy expert

Incognito VPN Review

Incognito VPN is a product of Endurance International Group and is famous for delivering digital products and services that cater to the privacy needs of netizens.

Is My Privacy Protected with IncognitoVPN?

Incognito VPN has to be the VPN with the vaguest Privacy Policy because after reading the policy through and through, I still can’t tell whether or not they keep logs. This has got to be very disappointing for its users and it seems a little too fraudulent in my honest opinion.
“Incognito grants you a non-transferable, non-exclusive, terminable, and limited license to access, download, and use the Services, including certain software that may be downloaded from the Incognito website, for your personal use only provided that you comply with this Agreement. The software provided by Incognito, includes any files (excluding customer files), images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”). Incognito does not transfer title of the Software to you and retains all rights not expressly granted herein. You are not permitted to interfere with the operation of the Services in any way through any means or device, including without limitation: hacking, spamming, uploading computer viruses or time bombs, and any other means prohibited under this Agreement. You may not decompile, disassemble, redistribute, reverse engineer, sell or otherwise reduce the Software to a human-readable form. If you use the Services in a manner not authorized by this Agreement, you are committing a material breach of this Agreement and your license to use the Services will terminate immediately.”

How Much is IncognitoVPN? Is There a Free Trial?

Incognito VPN offers a 30-day money-back guarantee to all subscribers. After filing for a cancellation, Incognito VPN’s support team processes the request, which can take up to 90 days to process.

The refund only includes basic service charges and does not include administrative fee, custom software installation fees or any other setup fee.
Incognito VPN offers minor selection of payment methods, which include credit cards and PayPal, credit card payments are offered through:
• Visa
• MasterCard
• American Exchange
• Delta
Payment Method.
No refunds will be provided if you use any of the following methods of payment: bank wire transfers, Western Union payments, checks and money orders. If you use any of these payment methods, any applicable credit will be posted to your account instead of a refund.
Money-back Guarantee.
If an account with a thirty (30) day money-back guarantee is purchased and then cancelled within the first thirty (30) days of the beginning of the term (the “Money-Back Guarantee Period”), you will, upon your written request to the Incognito Support Team (the “Refund Request”) within ninety (90) days of such termination or cancellation (“Notice Period”), receive a full refund of all fees previously paid by you to Incognito for the initial term (“Money-Back Guarantee Refund”); provided that such Money-Back Guarantee Refund shall be due to you only upon your compliance with, and subject in all respects to the terms and conditions of, this Section 11. Requests for these refunds must be made in writing to the Incognito Support Team. Refunds will only be issued for basic services and will not include administrative fees, install fees for custom software or other setup fees, nor will they include any fees for any other additional services. Money Back Guarantee Refunds will not accrue, and shall not be paid under any circumstances, if you do not provide the applicable Refund Request within the Notice Period.
Refund Eligibility.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy. “

IncognitoVPN Speed Test

Speeds tested were pretty decent with this service and there was little to no buffering during streaming. Perhaps speeds differ with the geographical location, but for the most part speeds were great and nothing to complain about.

How is Customer Service at IncognitoVPN?

Incognito VPN offers customer support through 24/7 live chat, a ticketing system, and FAQs. Incognito VPN offers a detailed tutorial section that helps users set up the VPN on their device with detailed step-by-step illustrations for each available device.
We were impressed by the CSR response time over Live Chat, but the same cannot be said during peak times. Incognito VPN chat agents took roughly a minute to join but took a while to answer our technical questions.
Using the ticket system, subscribers can choose between Technical, Sales or Billing issues. Complainants can leave information about their OS, detailed explanation of the issues and an email to contact them with.


• Number of Server Locations (countries) – 24
• Number of servers – 35
• Number of IP Addresses – 1000
• Does VPN keep logs – Partially
• Includes Kill Switch – No
• Devices per license – 5
• More than 35 servers around the world
• No monitoring or logging
• Unrestricted bandwidth
• Unrestricted data transfer
• Mac, Windows, iOS, and Android
Incognito VPN offers 35+ servers, strategically spread across 24 countries. Incognito VPN also offers more than 1,000 unique IP addresses to its users through its servers laid across more than 30 cities across the world. Incognito VPN’s server map includes Singapore, United States, Ireland, China, United Kingdom, Germany, Canada, Australia and many more.

Is IncognitoVPN Safe?

Incognito VPN offers 4 tunneling protocols to secure their users namelyIKEV2, PPTP, IPSec, and OpenVPN.
Each protocol offers its unique mix of security and speed so Incognito VPN users can stream, download, secure browsing activities, listen to music or simply send emails with complete privacy online.
Incognito VPN offers powerful AES 128 and 256 bit encryption along with the aforementioned tunneling protocols. Although it’s recommended that subscribers use 256bit encryption, you can always make the trade-off between speed and security depending on your usage.
Incognito offers the utmost protection for you and the data you share online. It combines top-notch encryption with Smart DNS proxy and keeps you safe and anonymous the whole time you’re online.
Smart DNS proxy keeps your real IP address unknown to hackers and snoopers and protects your anonymity too. It prevents any DNS leakage that might occur during connection dropouts, so you can rest assured that you’re protected all the time your Incognito client is active.

Bottom Line

Incognito VPN is definitely worth trying out but there is immeasurable disappointment that comes with its Privacy Policy. Any competent VPN should be able to provide its users with the reassurance of whether or not they keep logs, but perhaps that is not a luxury they can afford.