ULTRA VPN Review: is it really that good?
UltraVPN is a virtual private network designed to help users mask online activity, get around geo-blocks, gain access to safe torrenting servers, and do all this with a level of security and encryption. As a VPN, its offering is mostly basic, and it has minimal features. Its pricing structure is also way more complex than usual, and it doesn’t seem to have as robust a customer support system as we’d like.
Read our “What is a VPN?” page to learn more about what virtual private networks do, how they work, and why you need one.
A VPN is a network of servers spread across lots of different countries around the world. By using VPN, you hide your personal data, such as your geographical location and your IP address. You also get a decent amount of security against online cyberattacks and, since your location is masked, you can gain access to geo-locked streaming services that are only available in certain countries.
UltraVPN works for these matters, securing users’ data with high-level encryption and effectively unblocking popular streaming services. However, its price point is quite high for its lack of features and has some confusing structures (i.e. the price changes upon renewal, and it’s not clear why). It also doesn’t have a regularly updated customer service blog, support structure, etc.
Pros & Cons
It’s important to weigh the positives and negatives of any VPN before deciding which one to choose. We’ve collected our thoughts below for quick reference.
- New-user friendly
- Good at unblocking streaming services
- 24/7 customer support system
- Kill switch
- Military-grade encryption measures
- No bandwidth or download limits
- Works with:
- Very few features
- Expensive for its offering
- Only 3 simultaneous connections allowed
- Smaller network of servers, only 100 or so advertised
UltraVPN is quite overpriced for what it offers. On the one hand, its month-to-month subscription plan is cheaper than the industry average range at only $6.99 per month. However, its longer-term options don’t reduce the price much and are actually more expensive than some of its more robust counterparts. For example, its year-long plan costs about $2.99 per month, whereas some of the top VPNs have three-year (and longer) plans that come out to less than a dollar per month.
12 Month$299Per Month
Billed $89.99 $35.88 For 12 Months 30 Day Money Back GuaranteeSave 57%
Also, reports are that the subscription renewal prices are strange. TechRadar reported issues like a spike in payments after the first year of subscription, which seems both odd and a bit unethical. For the price here, you can get VPNs with many more features. That said, we could see UltraVPN being a decent option for shorter-term usage, such as month-to-month arrangements.
When you use the internet, you don’t want to be bogged down by slow speeds. Quick connections, fast downloads… these are the bread and butter of VPNs. However, these networks can often have spotty speeds or rates that are difficult to predict, since the speed may depend on the location you connect to.
UltraVPN has a decent average speed. But below the surface, there are some issues. The average might be fine, but that’s because some locations are fast and others are woefully slow. We found a range of speeds from a mind-numbingly slow 10 Mbps to nearly 200 Mbps (which few VPNs achieve). Much of your experience will depend upon where you are located and which servers you connect to.
few servers, but they are spread in over 100 locations around the world
UltraVPN advertises over 100 locations with servers spread across the globe. That’s a decent spread, as some of the most robust networks have their servers in about as many places. However, some of the more robust VPNs have 3,000-6,000 servers in these locations. Since UltraVPN continually uses the 100+ location number rather than the number of actual servers, we’re not sure it’s exactly an expansive network.
|Number of servers||Over 100 servers|
|Top download speed reached||68Mbps|
|Server locations||Over 17 countries|
|Simultaneous Connections||Up to 3|
On the plus side, its servers are mostly torrent-friendly. If you’re looking to engage in some peer-to-peer file sharing, that’s a huge check in the wins column for UltraVPN.
The user interface of UltraVPN is designed to be simple and straightforward at the expense of offering only the most basic VPN services. There is a giant Connect button that you can press to join the network, as well as a list of server locations. However, there’s no automatic connection to the best available server like some VPNs offer, and there is no way to log your favorite servers for future use.
The client also highlights which servers are good for unblocking streaming services as well, so that’s a good thing. On the other hand, there is no leak protection or other advanced security measures to select. While that makes the interface easier to use for first-timers, veterans of VPNs will want far more features and customizability.
UltraVPN has mobile apps for iOS and Android systems. These have some significant issues. While the interface is simple enough, there are user experience problems reflected in online user ratings. For example, many users say that they have had to uninstall and reinstall the client in order to connect to servers. Industry reviewers also note that sometimes the Android version does not recognize valid email addresses, even if those are the same email addresses you used to purchase your subscription. That’s a huge problem and a potential pain the neck that could even make using the app nearly impossible for less tech-savvy users.
Since most of us connect to the internet more often from our mobile devices than our desktops nowadays, we’d like to see better from UltraVPN. Users agree, giving the mobile apps about a 50% average rating online. Yikes.
- English (US)
- English (UK)
- English (AU)
UltraVPN claims to follow a strict no-logs policy. That means it won’t track your online usage or keep records of your private information or IP address’s activity. Here’s an issue though: the company only allows three simultaneous log-ins on the same account, so it obviously has to have a way of keeping tabs on which devices you’re connecting from. That means there is at least a list of your devices stored somewhere on its servers.
Still, we applaud UltraVPN for its no-logs policy and the company seems to uphold the spirit of the idea if not the exact letter. However, it’s important to note that there has been no external audit of UltraVPN, so we can’t say for sure whether it abides by its promises.
Split tunneling is a feature many VPNs offer that allows you to hand-select which apps or websites will go through the VPN’s services and which will use your usual ISP. Often, many veteran VPN users like this feature as it provides a measure of control over data and speeds. However, UltraVPN does not offer split tunneling.
UltraVPN uses high-level encryption (specifically, AES 256-bit encryption). If you’re unfamiliar with the power of this kind of encryption, you should know that even the world’s fastest existing supercomputer would take an average of literally millions of years to figure out the 256-bit-long key to unlock this protection. It’s so trusted that many militaries and financial organizations across the globe use it, so UltraVPN very efficiently and effectively protects your user data.
There are no browser extensions for UltraVPN.
A kill switch cuts you off from the internet if you lose connection to a VPN server. It’s a standard feature among most VPNs, as it prevents your computer from reconnecting to the internet via your ISP when you think you’re still protected by the VPN’s server’s security measures. Thus, it keeps you from being exposed to outside threats without being aware.
UltraVPN provides users with a kill switch, but it refers to this feature as a “firewall.” Fair enough, but it’s not the standard term most VPNs use and it could be confusing to some users. Still, the kill switch seems effective in our experience.
Some VPNs have begun to upgrade their servers to RAM-only data storage. Unlike storing data on a disk, where it must be deleted using specific processes, data stored as Random Access Memory is automatically erased whenever the server is rebooted. This means there will be no trace of your internet activity, as no data is retained whatsoever.
UltraVPN does not offer RAM-disk mode, which isn’t exactly surprising given that it offers few features and even some of the more robust VPNs out there have not made the switch to RAM-only.
UltraVPN is based out of the United Kingdom, which isn’t exactly conducive to internet privacy matters. In fact, the UK is part of the 14 Eyes surveillance alliance and shares intelligence with several other countries. That means, despite its no-logs policy and encryption protocol, we fear that UltraVPN could be forced to comply with government mandates to hand over its user data.
We much prefer VPNs that are located in more privacy-friendly locales that have laws that support internet data protection and user anonymity.
Honestly, you’ll need to contact the customer support service at UltraVPN to ensure that you’re using the right router for the service. What we can say, though there is limited online information, is that you’ll need to be able to run OpenVPN or IKEv2 protocols on your router. Other than that, there is nothing advertised on the company’s website regarding router firmware compatibility.
UltraVPN has not been audited by external entities for its privacy or security measures. This shouldn’t count too much against the VPN, though, as many of its competitors also have not undergone these audits. In fact, external auditing to confirm things like no-log policies and encryption methods have so far only been undergone by a handful of VPNs. Doing these audits helps to build trust in the claims made by the company, but we don’t expect UltraVPN to submit to one any time soon.
ExpressVPN is a competitor of UltraVPN that has developed a new protocol called Lightwave. It is reportedly more secure than OpenVPN, but some users have suggested that it tends to be slower on average than VPNs that use the older protocol. Regardless, only ExpressVPN is using Lightway at this time.
How to install
UltraVPN is built around the concept of simplicity. To that end, its installation process is relatively easy. You download the program, click install, and then click on the Connect button once the installation procedure is complete. You can also manually go through its list of servers to select different ones. However, there is no option for creating a favorites list and veteran users likely will balk at the lack of configurability. In fact, the company advertises this: “no configuration, just click and go.”
Customer support is available around the clock by phone or email. However, it’s not clear how soon the company gets back to users with issues. Also, we found its online information and customer resources to be supremely lacking.
We’d like to see more information on router firmware, clearer language on its pricing structure, and additional content for help troubleshooting issues. Overall, the support structure comes off as more of a throwaway feature, as if the company seems to think that its lack of complexity shouldn’t result in many problems.
Streaming and Torrenting
if we’re ragging on UltraVPN for its lack of features, we’ve also got to highlight what it does well. Many VPN users get these networks because they want to unblock geographically locked streaming services. For example, some shows are only available on Netflix in specific countries. By using a VPN, you can trick the service into thinking you’re from that country, thereby getting to watch the shows you want to watch.
UltraVPN is quite good at unblocking streaming, with successes for popular sites like Netflix, Hulu, Amazon Prime Video, Disney+, BBC iPlayer, and more.
UltraVPN provides users with a no log guarantee
Torrenting is also a common reason for getting a VPN. While it is often of dubious legality, depending on where you live, torrenting is a way for a network of users to share and download files between them. Most of UltraVPN’s servers are conducive to torrenting.
Gaming and Consoles
Honestly, we wouldn’t recommend UltraVPN for gaming or console purposes. Its encryption is good and it has added the IKEv2 protocol to what previously was only the offering of OpenVPN. However, it doesn’t advertise itself as a good gaming VPN and its speeds can vary significantly depending on your location and other factors. If you’re looking for a gaming VPN, we recommend some of the more established companies out there.
Desktop and Laptops
Again, simplicity is really what the team at UltraVPN seems to be going for. Its desktop and laptop clients are available for Windows and MacOS, but not Linux. The main idea here is that you’ll use UltraVPN to hide your IP address, protect your personal information, and avoid hackers or corporations getting insight into your online internet usage. You are able to connect to a server with a clear and simple Connect button, but there is no favorites list.
UltraVPN doesn’t seem to have any specific browser extensions, which is a shame. Most other VPNs at least offer Chrome and Mozilla extensions, which make it easier to use. All you have to do is click on the extension rather than boot up the VPN client. That’s not the case here, and we would expect more for the price you pay.
Also, it’s important to note that UltraVPN doesn’t offer additional security measures like IPv6 leak protection. That’s not as standard of a feature as browser extensions, but it would be nice, especially when you pay relatively high prices per month for the longer-term plans. It’s odd to us that users seem to pay more (in comparison with others in the industry) for long-term plans with UltraVPN.
Mobile and Tablets
As we mentioned above, the mobile apps for UltraVPN have some really startling issues. Not recognizing the same email address that you used to buy your subscription seems almost laughably bad. The general interface is fine, with a big Connect button to get started and a simple list of available servers. However, users report having to reinstall the app (at least for Android) several times before it properly connects to the VPN.
Coupled with the fact that UltraVPN only allows for three simultaneous connections, these problems really stack and make us reluctant to recommend this VPN. It’s probably only a good option if you want a short-term solution for streaming online through your desktop or laptop.
If you set up a router with UltraVPN, it will need to be able to use OpenVPN or IKEv2 protocols. There is virtually no information about router firmware on the company’s website, and a search of its Knowledge Base page for “router” only yielded a single answer for what to do if the Windows client doesn’t boot properly (the answer: wait for the modem and router…). Once again, UltraVPN seems really lacking in online information about its own services and seems to have sacrificed comprehensive features in lieu of being more first-time-user-friendly.
UltraVPN offers good streaming unblockability services, high-level security protocols and encryption protection, and an effective kill switch to ensure that you aren’t exposed. However, that’s about all it offers. We had issues with its limit of only three simultaneous connections, its lack of IP leak protection, it’s confusing subscription renewal price structure, and its lack of coherent information for customer support.
Torrenting through UltraVPN is fine, but its speeds are wildly variable depending on your location. Simply put, UltraVPN is overpriced. There are better VPNs out there that offer more services, more device connections, more comprehensive customer support measures, and more customizable interfaces. UltraVPN advertises its lack of configurability as a selling point for its simplicity, but there simply isn’t much here.
Does UltraVPN help unblock Netflix?
UltraVPN’s chief service is its ability to effectively unblock geo-restricted Netflix services as well as other streaming services like Disney+ and Hulu. Amazon Prime Video, BBC iPlayer, and others are all also effectively unblocked by this VPN.
Is UltraVPN free?
UltraVPN is not free. In fact, its pricing structure is actually on the expensive side. The VPN offers monthly, half-year, and yearly subscriptions, but its renewal of those subscriptions can actually cost more than the initial term, which is odd.
Is UltraVPN good for torrenting?
The servers in UltraVPN’s network are largely torrent-friendly. However, the company’s location in the UK makes us a bit worried about it having to hand over data from users. Though it has a no-logs policy, it obviously tracks at least the devices you use to access its servers, given its three-device limit.
Is UltraVPN legal?
VPN services like UltraVPN operate legally and are legal services. However, some countries restrict or ban the use of VPNs, so its legality for you is largely based on where you live. You’ll need to check your local laws regarding the use of VPNs and internet privacy to be sure, but UltraVPN as a company is doing nothing illegal.